General FAQ’s

Answers to General Frequently Asked Questions about The Summer Concert Tour.
For venue specific FAQS please see the FAQS for the venue you are attending.

Local tickets are on sale via the following local ticket outlets from 27th June:

Queenstown: Gibbston Valley Winery, Queenstown iSITE and Wanaka iSITE
Taupō: Taupō Visitor centre
Whitianga: Whitianga iSITE, Pauanui Visitor Centre

Tickets for Children:

14 Years and Under: children aged 14 years (inclusive) and under (as at Concert Date) are admitted free of charge to the Concert Site(s).

You will be required to present proof of age for all children aged 14 years and under (As at Concert Date). Children MUST be accompanied by a responsible adult at all times. All Children Under 18 Years of Age (Minors) must be accompanied at all times in the Concert Site by a responsible adult, parent or guardian.

For online bookings your confirmation is sent via email within 72 hours after booking your tickets. Your tickets are attached to this confirmation email as a PDF file. You have the option to print the tickets off, or display them on your smart phone for scanning. Here are some handy hints for scanning off your phone:

  • When tickets are about to be scanned please turn brightness up to full on your phone
  • No cracked screens
  • Make sure your screen is clean
  • Download your ticket to your phone and open with a PDF reader (eg Adobe)
  • Do not use a screenshot, these are not clear enough for scanners to read

No. Greenstone does not require individual attendee names on each ticket, we only require details of the purchaser.

If you prefer not to print your ticket you can display them on your smart phone for scanning. Screenshots cannot be scanned.

Present the Express Pass with your GA Ticket and you’re in an hour early! Or – you can come in when you want and enter through the express lane. No queues – leisurely entry – best position.

Please Note: Your Express Pass ticket entitles you and your belongings through the Express Pass lane (1 x Chair & 1 x Chilly Bin). You are not allowed to setup/bring large blankets or belongings to set up for your group.

Corporate Packages are available at the Queenstown and Taupō Venues.

Email our Corporate Team for details:

VIP & Greenstone Club packages are available at all venues. Tickets are available to purchase online.

  • Food
  • Sealed, non-alcoholic drinks in cans or plastic only (no glass), incl 0.00% beer
  • Chilly Bins
  • Trollies
  • Picnic rugs
  • Camping chairs (any size, but please be conscientious of your concert neighbours)
  • Umbrellas/Sunshades – Whitianga and Queenstown only, in designated areas, 3m max size
  • Empty, Reusable Drink Bottles – Free refill water will be available.

These items are prohibited at the Summer Concert. They will be confiscated at the gate, and not returned to you.

  • No Glass – this includes wine glasses, picnic glasses, glass bottles, glass perfume bottles, glass containers, glass drink bottles – no glass of any kind.
  • Alcohol
  • Beanbags or Couches
  • Umbrellas/Sunshades – Taupo Concert Only
  • Tarpaulins
  • Inflatables
  • Knives, Weapons or explosives of any kind – including cheese or steel knives of any kind, or potential missiles.
  • Drugs or Illegal substances
  • Animals (excluding service dogs such as guide dogs and police/emergency service dogs).
  • Flares, fireworks, or sparklers.
  • Drums.
  • Fires and open flames of any kind.
  • Sound systems.
  • Portable laser equipment and pens.
  • Drones or any other remote flying device
  • Audio or video recording devices (including GoPro and similar).
  • Professional photography equipment (e.g., telephoto lenses; any lens over 20cm; any detachable lens; stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment or anything deemed by Concert staff to be professional photography equipment).
  • Skateboards, scooters, rollerblades, bicycles, quad-bikes, Segways or any personal motorised vehicles.
  • No unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
  • No Offensive Clothing or Gang affiliated clothing or insignia.
  • Any other item deemed to be dangerous or offensive or potentially dangerous by Concert organisers.
  • Promoter reserves the right to refuse entry to any persons.

Refund and Cancellation Policy: The Concert is an all-weather event. The Concert will take place rain, hail or shine. You understand, agree and accept that there are no refunds on tickets except where required by applicable law (including, without limitation, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986).

You agree and accept that the Promoter has the right to change, add, withdraw or substitute artists in the Concert line-up, vary the advertised program, vary the date, and/or vary the Concert Site without prior notification and deny admission to the Concert Site with reasonable cause. You agree and accept that The Summer Concert Tour is a festival style event, and that the artist line-up is subject to change at any time due to unforeseen circumstances, and that there will be no refunds on tickets in this scenario.

There will be no refund of any unused portion of a Concert Ticket if you or your invitees are asked or forced to leave for any of the reasons set out in the Concert T+Cs or if you decide not to attend.

You are responsible for checking the age minimum for the Concert. No refunds will be processed if you are denied entry due to not having valid identification for admittance to the Concert Site.

In the event that the Concert is rescheduled, your Concert Ticket(s) and any packages will be valid for the new date (or you will be offered Concert Ticket(s) and packages (if applicable) of a value corresponding with your original Concert Ticket(s) and packages for the rescheduled event). If you are unable to attend the rescheduled Concert date and you notify the Promoter of this within the timeframe specified by us (being at least (4) four weeks from the time the rescheduled Concert date is known), you will be able to cancel your Concert Ticket(s) (and any applicable packages) and obtain a refund of the sale price of your Concert Tickets and any packages (postage and delivery fees excluded). If you fail to notify the Promoter within the specified timeframe that you are unable to attend the rescheduled Concert date, you will be deemed to have accepted your order for Concert Tickets and any applicable packages to the rescheduled Concert, and you will not be entitled to claim a refund.

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