General FAQ’s

Refund and Cancellation Policy: The Concert is an all-weather event. The Concert will take place rain, hail or shine. You understand, agree and accept that there are no refunds on tickets except where required by applicable law (including, without limitation, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986).

You agree and accept that the Promoter has the right to change, add, withdraw or substitute artists in the Concert line-up, vary the advertised program, vary the date, and/or vary the Concert Site without prior notification and deny admission to the Concert Site with reasonable cause. You agree and accept that The Summer Concert Tour is a festival style event, and that the artist line-up is subject to change at any time due to unforeseen circumstances, and that there will be no refunds on tickets in this scenario.

There will be no refund of any unused portion of a Concert Ticket if you or your invitees are asked or forced to leave for any of the reasons set out in the Concert T+Cs or if you decide not to attend.

You are responsible for checking the age minimum for the Concert. No refunds will be processed if you are denied entry due to not having valid identification for admittance to the Concert Site.

In the event that the Concert is rescheduled, your Concert Ticket(s) and any packages will be valid for the new date (or you will be offered Concert Ticket(s) and packages (if applicable) of a value corresponding with your original Concert Ticket(s) and packages for the rescheduled event). If you are unable to attend the rescheduled Concert date and you notify the Promoter of this within the timeframe specified by us (being at least (4) four weeks from the time the rescheduled Concert date is known), you will be able to cancel your Concert Ticket(s) (and any applicable packages) and obtain a refund of the sale price of your Concert Tickets and any packages (postage and delivery fees excluded). If you fail to notify the Promoter within the specified timeframe that you are unable to attend the rescheduled Concert date, you will be deemed to have accepted your order for Concert Tickets and any applicable packages to the rescheduled Concert, and you will not be entitled to claim a refund.

To view our full Terms & Conditions please click here.

Tickets for Children:

(a) 14 Years and Under: children aged 14 years (inclusive) and under (as at Concert Date) are admitted free of charge to the Concert Site(s).

(b) Children Over 14 Years: Children who are over 14 years of age (as Concert Date) are to buy a Concert Ticket (as required)

You will be required to present proof of age for all children aged 14 years and under (As at Concert Date). Children MUST be accompanied by a responsible adult at all times. All Children Under 18 Years of Age (Minors) must be accompanied at all times in the Concert Site by a responsible adult, parent or guardian.

Click the unsubscribe button in any email you have received from Greenstone Entertainment

Click here to read our Privacy Policy.

Click here to read our Terms and Conditions.

If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.