Terms & Conditions
By purchasing a Ticket, you are entering into a legally binding contract with Greenstone Entertainment with the below Terms and Conditions forming a binding part of the contract.
Greenstone Entertainment may, without notice, invalidate any Tickets held by you if you are believed to be in breach of these T+Cs, and, subject to applicable law, Greenstone Entertainment will not offer any refund, replacement, or compensation for such invalidated Tickets.
All Tickets, Fees and products are priced in New Zealand dollars.
Should the Concert be cancelled or rescheduled, Greenstone Entertainment will inform customers via their nominated email address.
Dictionary for the Concert Terms and Conditions
Concert: Summer Concert Tour 2024
Promoter: Greenstone Entertainment GP Ltd
Address: PO Box 522, Warkworth 0941, New Zealand
Concert site: The area designated by the Promoter
You and Your: Any person holding a valid ticket for the Concert Site, whether or not the ticket was purchased by the person holding the ticket or through a third party.
Summer Concert Tour 2024 – Concert Terms and Conditions
Terms and Conditions are Binding: Tickets to the Concert are sold or given and admission to the Concert is granted on the express condition that you are bound by these Concert Terms and Conditions and any other rules and regulations issued by the Promoter (Concert T+Cs). By purchasing a Concert Ticket, you agree to be bound to the Concert T+Cs.
Refund and Cancellation Policy: The Concert is an all-weather event. The Concert will take place rain, hail, or shine, unless as determined by the Promoter due to Health & Safety issues. You understand, agree and accept that there are no refunds on tickets except where required by applicable law (including, without limitation, the Consumer Guarantees Act 1993 and the Fair-Trading Act 1986).
You agree and accept that the Promoter has the right to change, add, withdraw, or substitute artists in the Concert line-up, vary the advertised program, vary the date, and/or vary the Concert Site without prior notification and deny admission to the Concert Site with reasonable cause. You agree and accept that The Summer Concert Tour is a festival style event, and that the artist line-up is subject to change at any time due to unforeseen circumstances, and that there will be no refunds on tickets in this scenario.
A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket. Subject to any statutory rights of refund (including, without limitation, the provisions of the NZ Consumer Law), if an event takes place, then, except where expressly permitted by this policy, there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions or if a ticket holder is unwell, or in any other personal circumstances.
There will be no refund of any unused portion of a Concert Ticket if you or your invitees are asked or forced to leave for any of the reasons set out in the Concert T+Cs or if you decide not to attend.
You are responsible for checking the age minimum for the Concert. No refunds will be processed if you are denied entry due to not having valid identification for admittance to the Concert Site.
In the event that the Concert is rescheduled, your Concert Ticket(s) and any packages will be valid for the new date (or you will be offered Concert Ticket(s) and packages (if applicable) of a value corresponding with your original Concert Ticket(s) and packages for the rescheduled event). If you are unable to attend the rescheduled Concert date and you notify the Promoter of this within the timeframe specified by us (being at least (4) four weeks from the time the rescheduled Concert date is known), you will be able to cancel your Concert Ticket(s) (and any applicable packages) and obtain a refund of the sale price of your Concert Tickets and any packages (postage and delivery fees excluded). If you fail to notify the Promoter within the specified timeframe that you are unable to attend the rescheduled Concert date, you will be deemed to have accepted your order for Concert Tickets and any applicable packages to the rescheduled Concert, and you will not be entitled to claim a refund.
Directions of Concert Staff: you must follow the reasonable directions of Concert staff as always required and comply with the law during the Concert.
Proof of Age: The Concert is an all-age’s event. You must have proof of age photo ID to purchase or consume alcohol in the Concert Site. Promoter reserves the right to evict any underage person (or persons unable to provide proof of age ID) if found trying to purchase or consuming alcohol.
Tickets for Children:
(a) 14 Years and Under: children aged 14 years and under (as at Concert Date) are admitted free of charge to the Concert Site(s) with a paying adult.
(b) Children over 14 Years: children who are 14 years and over (as at Concert date) are to buy a Concert Ticket (as required).
You will be required to present proof of age for all children aged 14 years and under (As at concert date). Children must be accompanied by a responsible adult at all times in the Concert Site.
All Children Under 18 Years: all children aged under 18 years of age (Minors) must be accompanied at all times in the Concert Site by a responsible adult, parent or guardian.
Concert Tickets: entry to the Concert Site will be granted with presentation of a bar-coded ticket. The ticket is your ticket to the Concert and will be sent to you by the preferred method of delivery. Failure to do so may result in your eviction from the Concert Site.
IDENTIFICATION: At the point of entry, please present your ticket. If you are unable to print your ticket(s), you can present the electronic version of the ticket which can be scanned on your mobile or tablet device, or displayed on iPhones using the Wallet application. If there is an issue with the scanning of your ticket, the Purchaser will be required to present matching legal form of identification such as, a current New Zealand driver’s license, Kiwi Access Card (18+) or valid Passport.
EVENT ENTRY: The Promoter and venue reserve the right of admission and to enforce any conditions of entry to the Venue. Please check the Promoter or venue website for additional terms and conditions of entry to the event.
ALCOHOL: The Concert is fully licensed – please do not bring alcohol with you as it will be confiscated. Only alcohol purchased from bars at the Concert may be consumed at the Concert Site. If you wish to consume alcohol, you must have proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on the Concert Site. If you are found supplying or buying alcohol for a Minor you will be evicted from the Concert and referred to police. Alcohol purchased at the venue must NOT be taken out of the venue. If you are found with prohibited alcohol at the venue you will be removed from the venue. In line with our Host Responsibility Policy Customers who are visibly intoxicated will not be served alcohol, will be asked to leave the venue, and will be encouraged to take advantage of safe transport options. You may bring in sealed non-alcoholic beverages, but NO GLASS is permitted to be brought into the venue, including bottles, and glasses.
SCALPING: It is a condition of sale that tickets may not be offered for unauthorised re-sale, on 3rd party websites. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion, or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the bearer of the ticket may be refused admission.
Express Entry Passes: You must have a Valid General Admission Ticket to enter the event in conjunction with an Express Entry pass.
Ticket Purchase Limits: Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.
Search on Entry: it may be a condition of entry to the Concert Site that a search of you and/or your possessions be required at the time of entry to the Concert Site. If you do not consent to such searches, you may be denied entry to the Concert Site. Prohibited items include but are not limited to the list of items at the end of these T+Cs and any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced, or reimbursed and proceeds from confiscated items (if any) will be donated to charity.
Smoking & Vaping Policy: venues and areas within the Concert Site may operate a No Smoking/Vaping policy and you must comply with any such policy. No smoking/vaping is permitted in any indoor area of the Concert.
Photographing and/or Recording of the Concert by You: personal digital cameras are permitted at the Concert. SLR cameras are permitted but professional photography equipment (e.g., telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Promoter-issued media accreditation. Concert staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of artists and/or the Concert are permitted only on the basis that:
Images are only used for private and personal use; and
Images cannot be made available for sale and/or public display.
Recording or filming the Concert is strictly prohibited.
Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming, or photography.
Recording of the Concert by Promoter: you consent to be included in film and sound recordings of the Concert and for these recordings to be used by Promoter in any medium or context without further authorisation by or compensation to you.
CCTV: CCTV is in use and you may be recorded while in and around our concert venues. Footage may be used by Greenstone Entertainment for safety, security and law enforcement.
No Animals: animals are not permitted at the Concert Site. Service animals are permitted.
Your Behaviour: you must ensure that you and your invitees act in an orderly manner when attending the Concert Site. Promoter may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive, or inappropriate manner.
Pass Outs: We do NOT allow pass outs. Once you have been scanned into the concert and if you wish to leave, you will not be allowed access back into the Venue.
Drugs: if you are found supplying, consuming or in possession of illicit drugs you will be removed from the Concert Site and referred to the police.
Signage: you are not permitted to display trading signs on the Concert Site without prior written consent of Promoter.
Your Personal Information: pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket holders. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act. If you have any questions about how Promoter will handle your personal information, please visit the link at the bottom of the ticketing page where you purchased your Concert ticket or contact the Promoter.
Promoter’s Liability: the services provided by Promoter will be rendered with due care and skill in accordance with the Consumer Guarantees Act 1993 and other applicable legislation. Apart from statutory liability, Promoter and the owner and/or lessee of the Concert Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Concert Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Concert Site (or their respective employees or agents), whether arising in tort, contract, bailment or otherwise – all such injury loss or damage to person or property is at your own risk.
Indemnity: you agree to indemnify Promoter and owner and/or lessee of the Concert Site (as applicable) against any loss or damage Promoter and/or Concert Site owner and/or lessee may suffer arising out of your negligence or breach of the Concert T+Cs (as applicable).
Release: to the full extent permitted by law, you waive all legal rights of action against and fully release the Promoter and owner or lessee of the Concert Site (and their respective executive members, directors, officers, employees, volunteers, contractors, or agents) from any liability, loss, damage, personal injury, death, economic loss or consequential loss relating to your entry to and presence on the Concert Site.
Risk: entry to the Concert Site is at your own risk. Without limiting the generality of this:
- appropriate footwear and clothing must be worn at all times at the Concert Site;
- you must not mosh, crowd surf or stage dive;
- Ear-plugs should be worn if necessary;
- All concert sites (including carparking, walkways, pathways etc) are green field venues, and possibly have undulating and/or uneven grass surfaces including rabbit holes, tree stumps;
- Shade – there is limited shade or cover, so be prepared for changing weather conditions.
To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.
Enforceability: any provision of the Concert T+Cs which is or becomes unenforceable shall not invalidate the other provisions of the Concert T+Cs.
Ticket Delivery Methods: all tickets for the Concert will be sent by email, excluding collector tickets which will be sent by post.
Prohibited Items include but are not limited to:
- No Glass – this includes wine glasses, picnic glasses, glass bottles, glass perfume bottles, glass containers, glass drink bottles – no glass of any kind.
- Beanbags or Couches
- Umbrellas/Sunshades – Taupo Concert Only
- Knives, Weapons or explosives of any kind – including cheese or steel knives of any kind, or potential missiles.
- Drugs or Illegal substances
- Animals (excluding service dogs such as guide dogs and police/emergency service dogs).
- Flares, fireworks, or sparklers.
- Fires and open flames of any kind.
- Sound systems.
- Portable laser equipment and pens.
- Drones or any other remote flying device
- Audio or video recording devices (including GoPro and similar).
- Professional photography equipment (e.g., telephoto lenses; any lens over 20cm; any detachable lens; stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment or anything deemed by Concert staff to be professional photography equipment).
- Skateboards, scooters, rollerblades, bicycles, quad-bikes, Segways or any personal motorised vehicles.
- No unauthorised solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
- No Offensive Clothing or Gang affiliated clothing or insignia.
- Any other item deemed to be dangerous or offensive or potentially dangerous by Concert organisers.
- Promoter reserves the right to refuse entry to any persons.
Any persons found to be in possession of Prohibited Items will have those Prohibited Items confiscated and they will not be returned.
Any persons found to be in possession of illegal substances or partaking in illegal activities will be removed from Concert Site and may be referred to the police.
You are responsible for checking all Concert information and ensuring you have purchased the Concert Tickets for the Concert. No refunds will be processed if you make an error in connection with your ticket purchase.